We Highly Recommend TSYS Merchant Solutions . Verisave Merchant Services Review TSYS (Total System Services, Inc.) for Credit Card Payment Processing. A free inside look at company reviews and salaries posted anonymously by employees. The website is unfriendly and obtaining a password is pain. Why can I not get the same answer when I call? I switched to Paypal and have much better rates and no fees or long term contract. BigCommerce Vs Shopify: Which Is Better For Your Business? I called the customer and found out that was a lie. TSYS Merchant Solutions also has ten complaints on Ripoff Report, most of which are quite old at this point. While the simplified plans were presented as flat-rate pricing options, the fine print indicated that they were actually tiered pricing plans, meaning you would pay a much higher rate than the one advertised for mid-qualified and non-qualified transactions. but this company is fraud vijay. Very bad customer service, they are never able to help you resolve any issues nor do they seem to care. A free inside look at company reviews and salaries posted anonymously by employees. Our team of experts spends hours on every review so that we can find the best companies to recommend to our readers. donot sign any dacument with them. Minimum monthly nut even if I didn’t run a card was about $70 (MAJOR RIPOFF), the $250 cancellation fee was absolutely NOT disclosed when I initially signed up and I do have copies of everything I signed to prove it, there was a $150 PCI compliance fee out every year even though I do not do eCommerce or online sales, and for months after I cancelled they continued to pull some other $35/month fee out of my account, which they refuse to refund! RUN AWAY!!!! Unfortunately, it doesn’t quite have a strong price point to match its solid offering. I used them for four years and even though I signed an addendum with the original contract to waive all early termination fees guess what? ” in 3 reviews “ After reading some of these reviews, I started wondering what is going on and I learned that TSYS (like First Data) acquires other companies. No s*#@t! Stay far away.Please go somewhere else…They do not care about you at all. Check out our Merchant Account Comparison Chart or our roundup of the best small business credit card processing companies to see your other options. Looks like I have to take them to small claims court in my local area to try to get over $1600 in back charges recovered. 11 Inter­views. I would not recommend. TSYS has well under 100. I have found, unfortunately, that resorting to threats is the only way to get people’s attention anymore. I understand i must pay the monthly bill for the service but the extra fees are rediculous. 105 TSYS Merchant Solutions reviews. How to Effectively Manage Your Company’s Profit and Loss, How to Effectively Manage Your Company's Profit & Loss, A Guide to Finding the Right POS System for Your Business, Online Payment Security: 5 Steps to Ensure Safe Transactions. Their standard offer has no early termination fee and no junk fees. We've done in-depth research on each and confidently recommend them. Overview. I realized they have been charging my account for years after I cancelled, and the fees went up in February of this year. Additionally, TSYS gives you lots of flexibility on where and how you can process cards: The sky is really the limit here. I have since spent the last three months trying to cancel my account and return the card reader, only to find the last agent I talked to never filed the request and I was still being charged for the machine!! So they claimed we owed them $399 for cancelling (the fact there’s a cancellation fee is never disclosed) and made an unauthorized charge against our account. it was very hard to manage my account when I had no idea what would be deducted each month. The local processing rep has to take it out of their end or pass it along to the merchant. While it’s very common in the processing industry to not advertise processing rates due to the complex variables involved in setting rates for a particular business, we’re nonetheless disappointed that the company doesn’t at least mention the availability of interchange-plus pricing. To cancel the service will also mean i would have to pay a crazy large fee!!!!! When I asked We love TSYS Merchant Solutions's predictable pricing and excellent service. I am a sales rep with TSYS and have viewed the complaints above. These fees have always been unpopular with merchants, and they’re gradually being phased out throughout the processing industry. TSYS offers terminals to buy, or to month to month rent at very competitive pricing, and only provides the most modern compliant models. The customer service never knew what was going on within and I found them to be totally useless. 88 reviews from TSYS employees about working as a Fraud Analyst at TSYS. We’ve also heard reports of other versions of this contract where the early termination fee can run as high as $750 or even $1,000, depending on your monthly processing volume and how much time is remaining on your current contract term. When I called I was told that since I did not have a confirmation email concerning the cancellation(in 2015), I couldn’t prove that I had cancelled the account, despite the fact that there has not been a charge on this account for over 5 years, and I haven’t received a statement in at least that long. Early on when I signed on with the company things were a little confusing…the first card reader I got was not working properly. TSYS is a fully transparent merchant service provider. Brex Card has $0 in annual fees. BEWARE This company is a predator and will hide behind unreturned phone calls and emails all while stealing your money. Company Overview Locations FAQ. TSYS review Its niche processing services are impressive, but you won’t find any rates on its website. Unfortunately, almost every single user review we found complains about hidden fees. The TSYS connected ecosystem eliminates siloed solutions, and gives you a valuable 360° view and control of your cardholders' customer journeys. Pricing will vary based on various factors, including, but not limited to, the customer’s location, package chosen, added features and equipment, the purchaser’s credit score, etc. I hope someone reads this before they decide to use this company! Where is my information going with all of my checking account information? Xero VS QuickBooks Desktop: How Do These Two Accounting Software Giants Compare? It mentions long term leases as costly etc. I cancelled my account with them. While it offers interchange-plus pricing, it also uses the generally more expensive tiered pricing. This is where you would go to sign up directly with TSYS, rather than through a middleman, and we’ll focus solely on this division in this review. Add a Review. Delivering Business Advice Directly to You. 1 Photos. They do not tell you up front that you are signing a three year committment and that they will charge you $399 to close the account if you stop using their service before the three years is up. Just more fun for this small business owner. TSYS has its own in-house sales team, and they can sign you up directly. I was offered a “free 90 day trial” with this company and soon found it to be a major headache. Overall, TSYS rates as a viable payment processor for a large, high-volume business. Apply with OnDeck in as little as 10 minutes, and receive a decision as soon as the same day. They’re a great first stop if you want to compare merchant services, or get a good idea of what kind of products a merchant services company can offer. We Recommend Brex Corporate Card for Startups . Not only can its reps help you solve any outages or answer your questions about the system, but they can also help you integrate your new or existing point-of-sale system into TSYS processing. Our affiliate compensation allows us to maintain an ad-free website and provide a free service to our readers. Global payment processor TSYS offers almost everything a business needs to process payments, including merchant accounts, point-of-sale (POS) solutions and payment gateways. A free inside look at company reviews and salaries posted anonymously by employees. Interchange-plus pricing is generally cheaper but more complicated because it’s based on the hundreds of interchange rates assessed by credit card companies when a transaction is made. 105 TSYS Merchant Solutions reviews. They actually laughed at me when I was expressing my frustration with their practices. ADP Payroll is one of our top picks for Payroll Software! Additionally, if you’re looking to get a good point-of-sale system while you shop around for a credit card processor, be sure to ask a TSYS representative about which point-of-sale systems integrate best with the TSYS processing software. Please refer to our Advertising Disclosure to learn more about how we earn compensation from affiliate partnerships and how we maintain our independent editorial integrity. Helcim has exceptional service and an advanced platform that we highly recommend for businesses in Canada and the US. there are many other services like paytech chase and wells fargo . TSYS has some really strong pros going for it. TSYS merchant services has been quite slow getting the money to us without any explanation. Many say they were given a competitive processing rate only to have their supposed savings swallowed up by various fees. We are expected to lower OUR standards and accept being over the barrel. Check out our Merchant Account Comparison Chart for better choices, or consider a mobile-based processor, such as Square (see our review), for very low volumes. Customer service is horrible – they’re rude and not willing to negotiate at all. They did nothing and then came back to me telling me the customer’s account was closed. However, their customer service is AWFUL. Brex Corporate Card for Startups is one of our top picks for business credit cards! To make a valid comparison against whatever a competing provider can offer you, you’ll have to obtain a full price quote that includes your proposed processing rates and a complete breakdown of all one-time, recurring, and incidental fees. I work for Tsys and the plans you quoted work great for some merchants and their processing needs but majority of our clients are set up on a cost plus pricing model. I have cancelled our account. Still on the phone now with them. Small and mid-volume businesses should look elsewhere. Plus, I made myself an LLC and so account numbers changed. This is the new NORMAL. Our reviewers like ADP Payroll for its advanced employee management, strong payroll features, and great customer support. For a limited time, get three months free when you sign up via our links! With over 650,000 merchants onboard and an annual processing volume of more than 1 trillion dollars, it’s second only to Fiserv (formerly First Data) in size. While this doesn’t provide an iron-clad guarantee that you’ll get top-notch service and full disclosure of contract terms, it does improve the odds considerably. They’ve always tried to charge me for a machine but I insist on getting them for free and they comply in the end. You’ll be audited, and any fees or fines related to the PCI or card issuers will be taken care of. Our contract stated that monthly basic fees were a min. Got stuck with these [nice people] through NFIB. This has happened to us several times. Too big to care. This can affect which services appear on our site and where we rank them. Things are not perfect with TSYS, but — if you approach the company as an educated merchant — there is no reason why you can’t get good service at a reasonable price. Have a huge client base providing their services to thousands of merchants on card! Service I have found, unfortunately, it doesn ’ t call back from actual... Donation management system that can do almost anything subsidiaries of TSYS up now and qualify for a limited get! Not had any issues an account charged $ 299 to fix it and dealing a. Be responsible for will be SORRY if you plan to stick with just... We recommend working directly with TSYS 7 ( a ) loans alongside other options... 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